• Costa Rica, San Jose
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With over 20 years of experience, at JPL Logistics we offer safe, reliable international transportation with personalized service.

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  • Fomento Urbano Building. Sabana Norte, San José, Costa Rica

FAQs

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Air Freight

How long does it take for an air shipment to arrive from Miami?
Generally between 2 to 5 business days, depending on customs clearance and client documentation.
Can I ship any type of product by air?
No. There are restricted and prohibited items such as flammable liquids, hazardous batteries, weapons, and prescription-free medicines, among others. Some products require special permits for entry into the country.
What documents are required for my cargo to be accepted?
A commercial invoice and transport documents. For regulated products, the corresponding permits must be submitted before shipping.
How will I be informed about the status of my cargo?
You will receive regular updates on reception, departure, transit, and arrival in Costa Rica.

Ocean Freight

How often do you have ocean departures from Miami?
We offer consolidated departures to Costa Rica every week.
Can I ship full containers from locations other than Miami?
Yes. We handle FCL shipments from any U.S. city and from major ports in Asia.
How can I track the status of my cargo?
Through the MAGAYA system, where you can check entry, weight, volume, and notes in real time.
What documents are required for an ocean shipment?
A commercial invoice, transport documents (Bill of Lading), and, in the case of restricted goods, the necessary import permits.

Bonded Warehouse & Customs

What documents are required to withdraw my cargo from the bonded warehouse?
A commercial invoice, transport documents, and, if applicable, the permits required by customs or relevant government agencies.
How long can my cargo remain in the warehouse without storage fees?
Up to 30 calendar days at no cost. After that period, the client must pay the corresponding storage fees directly to the bonded warehouse
Who is responsible for obtaining special import permits?
In certain cases, JPLCR manages permits with PROCOMER and the Ministry of Health, provided the merchandise value does not exceed $500. For higher amounts, clients must process the permits directly.
What happens if a permit is denied?
The client will be notified and informed of the next steps. If approval is not obtained, the cargo may be considered abandoned as stipulated by customs regulations.

JPL Express

How do I use the Miami address?
You must include your name, the assigned code (SJO ######), and the complete address provided by JPLCR.
What should I do when making an online purchase?
Send a pre-alert email to info@jplcostarica.com with the tracking number and commercial invoice.
Which items cannot be shipped with JPL Express?
Flammable or explosive products, weapons, hazardous batteries, used clothing, perishable goods, and items requiring permits without proper documentation.
What happens if my package requires a special permit and I don’t obtain it?
The shipment cannot be cleared for nationalization. In some cases, the client may have to cover the costs of return or destruction, as required by current regulations.
How long does it take to receive my package in Costa Rica?
In most cases, within a few days after its arrival in Miami, subject to document confirmation and customs clearance.
JPL Logistics

Still have questions?

At JPLCR, we’re here to help you. Our team of international logistics and customs experts is available to answer your questions and guide you through every stage of your shipment.
📩 Questions or quotes? Leave us a message in the contact form below and we’ll get back to you shortly.

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